Privacy Policy

Effective Date: August 12, 2025

tradelaneza is committed to protecting your personal data in line with South Africa's Protection of Personal Information Act (POPIA) and applicable laws. This Privacy Policy explains our practices for gathering, handling, storing, and securing your information as you interact with our financial investment platform and related services.

1. Data We Gather

We collect various types of personal data, including:

Contact Details: Your name, email, telephone number, and similar information submitted during registration, inquiries, or communications with us.
Financial Verification Data: Documents like ID proofs, bank statements, or address verifications needed for compliance with Financial Sector Conduct Authority (FSCA) standards during account setup.
Usage Insights: Records of your activities on our platform, including device information, IP addresses, browser details, and navigation patterns.
Tracking Technologies: Information from cookies and analytics tools to improve functionality and assess engagement. See our Cookies Policy for details.

2. Utilization of Your Data

We use your personal data to:

Provide and refine our investment platform and financial services.
Confirm identities and meet regulatory demands, including anti-money laundering (AML) and customer due diligence (KYC).
Respond to your queries about accounts, investments, or assistance needs.
Send tailored updates on market trends or opportunities, only with your approval.
Monitor platform interactions to boost performance and user experience.

3. Grounds for Data Processing

Our processing relies on:

Your agreement, for instance, in receiving marketing materials.
Contractual needs, such as delivering investment tools and services.
Legal duties, like FSCA compliance.
Legitimate business interests, including fraud detection and security enhancements, ensuring they align with your rights.

4. Data Sharing Practices

Your data may be shared with:

Authorities like the FSCA for regulatory adherence.
Reliable partners (e.g., financial processors, IT suppliers) who aid our operations under stringent data protection terms.
Government entities or courts when legally compelled or to defend our interests.

We never trade or rent your data for external marketing.

5. Protecting Your Data

We implement advanced safeguards, such as data encryption and controlled access, to shield your information from breaches, damage, or unauthorized use. Despite our efforts, absolute security cannot be guaranteed in any digital environment.

6. Your Data Rights

POPIA grants you rights to:

View the data we maintain about you.
Correct any errors or gaps in your information.
Seek erasure of your data, where not restricted by laws.
Challenge or restrict processing under certain conditions.
Revoke consent for specific uses.

Contact support@tradelaneza.info to assert these rights.

7. Retention Periods

We hold your data only as required for the outlined purposes or legal mandates. For example, transaction logs might be retained for up to seven years per South African regulations.

8. Cross-Border Transfers

Data could be moved to and handled in nations outside South Africa, like where partners are based. We adhere to POPIA by applying suitable protections for these transfers.

9. Policy Updates

This Privacy Policy may evolve over time. Revisions will appear here with an updated date. We encourage periodic reviews to remain aware of changes.

10. Get in Touch

For inquiries about this policy or our handling of data, reach us at:

Email: support@tradelaneza.info
Phone: +27 83 874 6082
Address: 7A Queens Dr, Weltevreden Valley, Cape Town, 7785, South Africa